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PRIVACY POLICY

1. Overview

This Privacy Policy outlines how personal information is collected, used, and protected when you access and use this website.

We are committed to safeguarding your privacy and ensuring that all personal data is processed in compliance with applicable data protection legislation in the United Kingdom.

2. Data Controller

Data Controller: Website Operator

Jurisdiction: United Kingdom

Contact details: Available through the website’s official contact section

All processing activities are conducted in accordance with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018

3. Information We May Collect

Depending on how you interact with the website, we may collect and process the following categories of personal data:

  • Full name (if provided)
  • Email address
  • Telephone number (where voluntarily submitted)
  • IP address
  • Device and browser information
  • Usage and browsing data
  • Information submitted through enquiry or contact forms

Where bookings or service reservations are requested, additional details may be collected strictly as necessary to complete and manage the request.

4. Purpose of Processing

Personal data may be used for the following purposes:

  • Responding to enquiries and messages
  • Managing bookings or service-related requests
  • Delivering requested services
  • Communicating important updates
  • Meeting legal or regulatory requirements
  • Maintaining, securing, and improving website performance

5. Lawful Basis for Processing

We process personal data only where there is a valid legal basis, including:

  • Your consent
  • The performance of a contract or pre-contractual steps
  • Compliance with a legal obligation
  • Legitimate interests pursued by the website operator, provided such interests do not override your rights

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

Once the data is no longer required, it is securely deleted or anonymised.

7. Data Sharing

Personal data is not sold or disclosed to third parties except:

  • Where required by law or regulatory authorities
  • Where necessary to deliver requested services
  • Where the user has provided explicit consent

If data transfers occur outside the United Kingdom or European Economic Area, appropriate safeguards are implemented to ensure adequate protection.

8. Security Measures

We apply appropriate technical and organisational safeguards to protect personal information against unauthorised access, misuse, alteration, or loss.

Access to personal data is restricted to authorised individuals only.

9. User rights

Under UK data protection law, you have the right to:

  • Receive clear information about how your data is used
  • Access the personal data held about you
  • Request correction of inaccurate or incomplete data
  • Request deletion (where applicable)
  • Restrict or object to certain types of processing
  • Receive your data in a portable format
  • Withdraw consent at any time (where processing is based on consent)

You also have the right to submit a complaint to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Official website available via public search